Formation Environmental, LLC | Privacy Policy
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Privacy Policy

Formation Environmental values the privacy of our users. This Privacy Policy describes the information that Formation Environmental, LLC. (“we”) collect about customers (“you”) and how we use and share that information.

Scope of this Privacy Policy

This Privacy Policy applies to information collected by Formation Environmental through the “Formation Environmental Services”, which includes:  Formation Environmental websites (https://www.formationenvironmental.com/) and Formation Environmental’s customer portal.

Part I. Information Collection

Information is collected from or about you from various sources, as described below.

A. Information You Provide

1. Communications

If you contact us directly, we may receive additional information you provide, such as your name, email address and phone number, and the contents of a message or attachments that you may send to us. You may also provide us with information if you subscribe to marketing communications from us or to obtain content such as product information, whitepapers, and reports.

B. Information We Collect Automatically Through the Formation Environmental Services

1. Information from Cookies and Similar Technologies

We collect information on websites and in our portal using cookies or similar technologies for the enhancement of user experience and support.

Part II. Information Usage

Information collected by Formation Environmental is used for the following purposes:

1. Personalization. We use your information to personalize your experience on the Portal services, including session management, historical usage, and local storage caching.

2. Analytics and Performance. We use your information to measure performance and analyze key metrics relevant to our business.

3. Service Communication and Customer Care. We use your information to communicate with you, including sending you service information such as confirmations, invoices, notices, and updates.

Part III. Information Sharing

A. Our Sharing

1. Service Providers and Vendors

We work with other businesses (including contractors and service providers) to provide services for us and to help with our operations, which may require that they access and use your information. For example, we may use other companies to communicate with you (via telephone, email, or letter) about our products or services, to send information to you, to process and collect payment via your credit card (if applicable), to provide customer support, to receive additional data about you, and to perform analytics and other work that we may need to outsource.

2. Analytics Providers

We use analytics services such as Google Analytics to collect and process certain analytics data for Formation Environmental Services. These analytics services may also collect information regarding your use of other companies’ websites, apps, online services, and devices. For example, you can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

3. Merger, Sale, or Other Asset Transfers

We may also share your information with others in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company.

4. As Required by Law and Similar Disclosures

We may also share your information (1) to comply with laws or to respond to lawful requests and legal process, (2) to protect the rights and property of Formation Environmental, our employees, agents, customers, and others, including to enforce our agreements, policies, and terms of use, (3) in an emergency to protect the personal safety of Formation Environmental, its employees or customers, or any person, or (4) to investigate, prevent, or take action regarding illegal or suspected illegal activities.

Part IV. Information Access and Choices

A. Email Marketing Choices

Our marketing emails tell you how to opt out of receiving further marketing emails. If you opt out, we may still send you non-marketing emails, such as emails about your accounts and our business dealings with you, and, as allowed by applicable law, requests for your participation in surveys.

Part V. Data Storage, Transfers and Security

A. Security:We use industry-standard methods of securing electronic databases of personal information. However, you should know that no company, including Formation Environmental, can fully eliminate security risks associated with personal information. To help protect yourself, please use a strong password, do not use the same password to access your Portal account that you use with other accounts or services, and protect your usernames and passwords to help prevent others from accessing your accounts and services.

B. Retention: Personal information we collect may be retained for as long as needed to fulfill legitimate business purposes, including the purposes outlined in “Information Usage” under Part II, or for a time period specifically required or allowed by applicable regulations or laws.

Part VI. Modifications

We may amend this Privacy Policy at any time by posting the amended version on the applicable Formation Environmental Site or by providing such notice about or obtaining consent to changes as may be required by applicable law.